imagiluxion

Refund & Cancellation Policy

Last updated: 2 June 2026

This Refund & Cancellation Policy applies to purchases made on imagiluxion.ai (the "Service"), operated by imagiluxion, an individual based in Singapore. Payments are processed by our payment provider, Creem. This Policy forms part of our Terms of Service.

1. Nature of the Service

imagiluxion sells prepaid credits (or quota) that you use to access third-party AI models on a pay-as-you-go basis. Credits are a digital product that is delivered to your account immediately upon successful payment and are consumed as you make requests.

2. Refund Eligibility

You may request a refund of unused credits in the following circumstances:

• Unused balance — you request a refund of your remaining unused credit balance within 14 days of the original purchase.
• Service failure — credits were charged but the Service failed to deliver the requested output due to a verified fault on our side (excluding upstream-provider errors or content rejected by upstream policies).
• Duplicate or erroneous charges — you were charged more than once for the same purchase, or a charge was made in error.
• Unauthorized transaction — a payment was made without your authorization (subject to verification).

3. Non-Refundable Items

• Consumed credits — credits that have already been used to generate outputs are non-refundable, as the corresponding service has been delivered and we incur upstream provider costs.
• Charges arising from outputs that were generated as requested, even if you are dissatisfied with the quality of an AI model's output (AI outputs are inherently variable).
• Promotional, bonus, or complimentary credits.
• Requests made after the eligibility window stated above, except where required by applicable law.

4. How to Request a Refund

Email support@imagiluxion.ai from the email address associated with your account, including:

• your account email,
• the transaction ID or receipt,
• the date and amount of the purchase, and
• the reason for your request.

We aim to acknowledge requests within 2 business days and to resolve eligible requests within a reasonable time.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method through Creem. Once a refund is processed, it may take 5–10 business days for the funds to appear, depending on your bank or card issuer. Refunded credits are removed from your account balance.

6. Cancellation

The Service is prepaid and does not require a recurring subscription; there is nothing to "cancel" to stop future charges. You may stop using the Service and request deletion of your account at any time by contacting us. Any remaining unused balance may be refundable subject to Section 2.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account pending investigation.

8. Contact

Email: support@imagiluxion.ai
Service: imagiluxion (imagiluxion.ai)